REFUND POLICY
In line with providing our customers with the best quality and client experience, we have established a considerate cancellation and refund policy.
We plan each project by dividing the work into milestones.
All projects begin with a complete discovery/analysis and the creation of a scope of work document. This is done to ensure that both parties have a complete understanding of the work required and to eliminate the potential for project cancellations, reversals, or disputes.
As there is time spent to achieve every milestone and complete every module, a refund is not possible for work already completed.
In the event of a project terminated on a mutual basis, the client has control of all completed work, and any payment for further development will become void. No previous payment or deposit will be refunded.
No payment will be refunded once the client approves mock-up designs and we move into the development phase of the project.
There are no partial refunds for projects midway through a milestone phase.
No cancellations are entertained for services that our marketing team has offered on special occasions. These are limited-time offers and cannot be canceled.
SEO and digital marketing packages are not refundable, but the client may cancel with a written notice 30 days in advance.
We do not offer refunds on deposits or payments for projects that are abandoned or lay dormant for more than 30 days.
